Finnish Taxi Industry in its Institutional Environment

A Long-Term Research Program

From banking to healthcare to retail, every industry is currently adopting digital technologies to enable transformation. The taxi industry has often been noted as a textbook example of this disruptive change, largely thanks to the multi-billion dollar efforts of Uber. However, little academic research has been conducted on the digital transformation of the taxi industry thus far. Especially scant have been studies that include the incumbent dispatch organizations and the surrounding institutional environment.

Since 2017, we have studied how digital transformation is occurring in the Finnish taxi industry. This is a long-term research program that delves into the dynamics of complex sociotechnical phenomena involved in this change. The topic is especially relevant now in Finland where the taxi industry was deregulated with the Act on Transport Services in July 2018. During 2018 we conducted 58 recorded interviews with various stakeholders in and around the taxi industry. Our program’s first publication was published in August 2018 in the Scandinavian Conference of Information Systems, and we have many more articles in the pipeline.

Currently we collaborate with scholars from University of Oulu Business School, University of Gothenburg, TalTech, Tallinn University, and others. Our research has been financially supported by the Academy of Finland PROFI-4 GenZ and the Wihuri Foundation. We are involved in the COST Action network ”From Sharing to Caring: Examining Socio-Technical Aspects of the Collaborative Economy.” In addition, we are actively building new research collaborations and applying for funding.

Our goal is to become the world’s leading researchers within this topic. We want to strenghthen the status of University of Oulu in the Information Systems research community, and provide significant societal value.


Arto Lanamäki (
Karin Väyrynen (


Lanamäki, A., Väyrynen, K., Iivari, N., Kinnula, M., Ventä-Olkkonen, L., & Laari-Salmela, S. (2019). Is a Taximeter a Guarantee of Honesty or a Barrier to Entry? Exploring Technology Discourses as Consequences of Policy Ambiguity. Accepted for presentation at the European Conference on Information Systems (ECIS 2019), Stockholm and Uppsala, Sweden. (ResearchGate) (AIS Digital Library)

Väyrynen, K., Lanamäki, A., & Lindman, J. (2018). Mobile Applications as Carriers of Institutional Pressures: A Case of the Finnish Taxi Industry. In S. D. Müller & J. A. Nielsen (Eds.), Nordic Contributions in IS Research. 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings (pp. 55-68). Cham: Springer International Publishing. (ResearchGate) (Springer)